Support

Lucezora

Write to us at support@lucezora.com. We answer within two working days, in any language the app supports.

Contact us

To sort a problem out quickly, include your app version (shown at the bottom of the Settings screen), your device and OS version, and — for a billing question — the store you bought the subscription from. Never send us your password; we will never ask for it.

DVA MEDVEDA d.o.o. Beograd, Strahinjića Bana 73, 11000 Beograd (Stari Grad), Serbia. Company details in full are on the company details page.

Subscriptions and billing

Subscriptions are billed by Apple or Google, so cancellations and refunds go through them.

Cancel on iOS: Settings → your name → Subscriptions → Lucezora → Cancel subscription.
Cancel on Android: Google Play → profile icon → Payments and subscriptions → Subscriptions → Lucezora → Cancel.
Refunds: request through Apple or Google Play.
Restore a purchase: open the app and tap Restore purchases on the subscription screen. This is the usual fix after reinstalling or changing device.

Deleting the app or your account does not cancel a subscription — only the store can. Cancel first, then delete.

Full terms are in section 4 of the Terms of Use.

Account and data

Forgotten password: tap “Forgot password?” on the sign-in screen; we email you a code to set a new password.
Delete your account: in the app under Settings, or on the account deletion page.
Get a copy of your data, or exercise any other privacy right: write to admin@dvamedveda.com. We reply within 30 days.

Questions about your chart

The chart does not look like the one I have elsewhere

Almost always this is the birth time or the time zone. Check the exact minute, and check that the birth place resolved to the right city — historical daylight-saving rules differ by country and year, and an hour in the wrong direction moves gates.

I do not know my exact birth time

Enter the closest time you know. Slow-moving factors — your type and most centres — usually stay put. Lines, profile and the Moon-driven gates are time-sensitive, so treat those as approximate.

An analysis contradicts itself

Analyses are AI-generated and can be inconsistent. Regenerating usually produces a better one. If an analysis is wrong in a way that matters, send it to us — we use those reports to improve the prompts.

Reporting a problem

For bugs, incorrect content or anything that looks like a security issue, write to support@lucezora.com. For suspected security vulnerabilities, please describe the problem and give us a reasonable chance to fix it before disclosing it publicly.